“Personal information” is any information that can identify you or that can reasonably enable your identification.
This policy describes how we handle the personal information that we receive through your use of our website or by any other means.
Your use of our website is also subject to its Terms and Conditions of Use.
What kind of information is relevant to our business?
The kind of information that is relevant to our business includes:
- information on business contacts, contractors, consultants, customers and suppliers;
- employee information
- information about the way you use our website.
How we collect your personal information
We will collect your personal information as much as possible directly from you. Personal information is usually collected during the course of our relationship with you, including when you apply for a position of employment or contractor through our website.
Depending on the reason for the collection of your personal information the information we collect may include your name, contact details, Internet Protocol (IP) address, occupation, employer, qualifications and career history.
The collection of your information may also include the use of ‘cookies’ to record the way in which you use our website, such as the pages you visit and the information you have searched.
Sometimes we may collect your personal information from other sources, such as publicly available sources, related bodies corporate to Trustees Australia Limited or, in some cases, non-related third parties. Examples of such instances are:
- Contact from your employer in relation to:
- goods or services provided to us by your employer as our contractor; or
- goods or services we may provide to your employer as our customer;
- Contact from an individual or entity who may be providing services to you as our contractor;
- Contact from a service provider who utilises our products when providing services to you;
Most of the time we will seek your consent to any collection, use or disclosure of your personal information. Your consent will usually be in writing but we may accept verbal consent in certain circumstances. Sometimes your consent may be implied through your conduct with us. In any event, we will always take steps to ensure that you are notified about the circumstances in which your personal information was collected.
If we receive any unsolicited personal information about you from third parties, which is unrelated to our business we will take steps to ensure that this information is destroyed as soon as practicably possible.
Why we collect and process your personal information
Our purposes for collecting and processing (i.e. using, storing and disclosing) your personal information include:
- Providing you with information about our business, including our technical publications and catalogues;
- Have you in our business databases as a supplier, client, contractor, investor, consultant, or as an individual working for any of those;
- Providing you with our goods and services;
How we may use and disclose your personal information
We may use or disclose your personal information in the following instances:
- The purposes for which it was originally collected (eg the provision of our services to you);
- A purpose to which you have consented; and
- For any other purpose authorised or required by law.
We may also share your personal information with related bodies corporate to Trustees Australia Limited or the contractors we use to conduct our business, but not for the purposes of direct marketing. We are however unlikely to disclose your personal information to overseas recipients.
From time to time we may use your personal information to provide you with information about our products and services.
If you do not want to receive any such information you can contact us on:
- Telephone: 07 3020 3020
- Email: email@example.com
Once you let us know that you do not want to receive such information we will stop sending you any further material. If you change your mind, you simply need to let us know and we will resume sending you our marketing information.
We do not disclose your personal information to any other party for the purposes of direct marketing.
Keeping your information up-to-date
It is very important that the personal information we collect from you is accurate, complete and up-to-date. During the course of our relationship with you we may ask you to keep us informed of any changes to your personal information. However, you can contact us at any time to update your personal information or to tell us that the information we hold about you is in any way inaccurate or incomplete.
How you can access your personal information
You may request access to and the correction of any of the personal information we hold about you by contacting us on:
In some instances a reasonable fee may be charged to cover the cost of retrieval and the supply of the information to you.
We will seek to handle all requests for access to your personal information as quickly as possible and we will endeavour to process any such requests within seven  days Some request for access may take longer than seven  days to process depending upon the nature of the personal information being sought.
Trustees Australia Limited may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After such time has passed we will secure the destruction of your personal information.
We may refuse you access to personal information in a number of circumstances such as where:
- giving access to the information would pose a serious threat to the life, health, or safety of anyone, or to public health or public safety; or
- giving access would adversely impact on someone else’s privacy; or
- your request is frivolous or vexatious; or
- the information relates to anticipated legal proceedings with you and would not be available under the discovery process; or
- giving access would reveal our position in negotiations with you; or
- giving access would be unlawful; or
- denying access is required by law or by an order of a court or tribunal; or
- giving access would prejudice the activities of an enforcement agency.
How we keep your information secure
We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure, including:
- Restricted access to personal information;
- Using technology products to prevent unauthorised computer access to our databases;
- Internal policies in relation to the use of our computers and management of personal information.
To the maximum extent permitted by law we accept no responsibility for the unauthorised access of personal information held by Trustees Australia Limited.
Government related identifiers
Government related identifiers are identification numbers such as Tax File Numbers or Medicare Numbers. We do not use government related identifiers on our website to identify the personal information we may have collected from you
Anonymity or pseudonymity
Wherever lawful and practical to do so, you will have the option to deal with us anonymously or through a pseudonym (e.g. when making an inquiry about the type of products or services we offer).
If you have reasons to believe that we have not protected your personal information in accordance with this policy and the requirements under the law you may lodge a complaint with us in any of the following ways:
- By telephone: +61 7 3020 3020
- In writing: GPO Box 6, Brisbane Qld 4001
- By email: firstname.lastname@example.org
If you are not satisfied with our response to your complaint you can refer your complaint to the Federal Privacy Commissioner in writing to the Director of Complaints, Office of the Federal Privacy Commissioner, up to date contact details can be found at: www.privacy.gov.au/aboutus/contact.
If you have any queries about how to lodge your complaint you can contact the Office of the Federal Privacy Commissioner by telephoning 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges).